Job Title: Commercial HVAC Service Technician 

Job Location:  Richmond, VA

Operating Company: Metropolitan Equipment Group (MEG)

FLSA Status: Exempt  

This is a FULL-TIME position  

Essential Duties and Responsibilities:  

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine-tune system performance for energy efficiency and reliability. 

• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high-quality communication and support. 

• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow-up. Accurately complete service reports, work orders, and related documentation in a timely manner. 

• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field. 

• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites. 

• Emergency Response – Participate in the on-call rotation to provide after-hours support for urgent service needs. 

• Other Duties as Assigned – Contribute to the team and company by stepping in where needed. 

Competencies: 

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks. 

• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals. 

• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments. 

• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade. 

Experience & Requirements: 

• 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged equipment. 

• EPA Universal Certification required; OEM-specific training or certifications preferred. 

• Skilled in diagnostics, troubleshooting, and interpreting service manuals and schematics. 

• Strong communication and customer service skills with a professional, team-focused mindset. 

• Valid driver’s license with clean driving record; able to pass a background check and drug screening. 

• Physically capable of lifting heavy equipment, climbing ladders, and working in various field conditions, including rooftops and tight spaces. 

• Willingness to participate in an on-call rotation for emergency service coverage. 

Additional Role Highlights: 

• Competitive pay: $40-$55 an hour or more based on experience, plus, overtime and quarterly bonus opportunities 

• Company provides a laptop, cellphone, tools, and more! 

• On-site training facility so you can improve your skillset! ETS is proud to have their own on-site training facility so you can be ever-expanding your skillset. Plus, you’ll have access to factory and online training courses. ETS will be dedicated to investing in you and improving your skills. 

• Advancement and pay increases: Energy Transfer Solutions is growing and believes in promoting from within. You will have annual reviews where you will have opportunities to advance and increase your pay! 

• Desirable daytime Monday – Friday schedule with occasional overtime opportunities available on weekends and evenings. You will be on-call once every three months. 

• Work on a wide variety of equipment and never get bored! ETS is proud to serve a robust clientele, and you will be exposed to many kinds of equipment. 

Benefits:  

We offer a competitive and comprehensive benefits package, including:  

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.  

• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.  

• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).  

• Professional Development – Ongoing training opportunities and support for continuing education  

AIR Control Concepts is an Equal Opportunity Employer.